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276 FREE Flight Attendant Interview Study Guide Questions and Answers


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Southwest Airlines

Interview Info
Interview Questions / Answers
  1. Tell me about a time you went above and beyond to help a customer.
    • When I was a cosmetology teacher I had a student who was threatening to drop out of school due to a financial hardship. I referred her to a... Continue reading this answer
    • I was working a flight and an elderly passenger got onboard, traveling alone. I noticed she didn’t look well. I asked her to sit down and started questioning her on how she was feeling. She said her face felt numb and h... Continue reading this answer
  2. Discuss what the last 5 yrs of your employment were and what were your duties.
  3. Tell me how you apply our SWA servant's heart award/SWA warrior spirit award to your everyday work duties.
    • SWA sets the standard. They are listed in Fortune Magazine as one of the top te... Continue reading this answer
    • The SWA servant's heart award is applied by being compassionate, serving other's others before yourself. Being a good listener and hearing what others need to feel suc... Continue reading this answer
    • When I come to work, I put all my problems aside, and set the bar high to give the best customer service possible. I want to treat my ... Continue reading this answer
    • I make sure that I have put aside all my problems and prepare for my day. I want to make sure ... Continue reading this answer
    • When I come to work, I put all my problems aside, and set the bar high to give the best customer service possible. I want to... Continue reading this answer
    • I am a firm believer of treating people the way you wa... Continue reading this answer
    • I am by nature a caregiver. With this role, one has a servants heart by always putting others first, treating the client or customer the way you would like to be treated. Southwest is known for being an employer with heart. I hav... Continue reading this answer
  4. Tell me what customer service means to you.
  5. Tell me about your job experience in the past, leading up to what you’re doing now.
  6. Tell me about yourself.
  7. Do you agree to do a physical exam that consists of being able to walk down the aisle of an aircraft while facing forward, be able to sit in the jump seat without alteration?
  8. Do you agree to go to an unpaid training in Dallas for 4 weeks?
  9. Are you vaccinated against Covid?
    • No!
    • Yes. I am
    • Yes.
    • Yes
    • yes
    • Yes
    • Yes
    • Yes
  10. What would you do if you became stressed while in flight?
 There are 43 more questions for Southwest Airlines!

Spirit Airlines

Interview Info
Interview Questions / Answers
  1. What will be a challenge for you at your new job?
  2. Do you have any piercings?
    • No
    • yes
    • Yes
  3. Do you have any tattoos?
    • No
    • No
    • Yes
    • No
  4. Name a time in a professional job that you had to change directions on short notice.
  5. Name a time that you were proud of a professional accomplishment?
    • in my professional career is proud of myself when I was able to help a patient who came with a prescription as too expensive medicine and the patient did not have insurance to cover it. at that moment I remembered that I had a doctor friend and I gave myself the task ... Continue reading this answer
    • Achieving company sale goals. Prom... Continue reading this answer
    • I love to assist the company with new information. I was selected often to test new processes... Continue reading this answer
  6. Which part of orientation resonated with you?
    • The part of the orientation that interests me is that it is a field in which I can grow both personally and professionally, I can lea... Continue reading this answer
    • The core values and branding resonated with me the most. Safety, Service, Savvy and Style are what I live by in my professional... Continue reading this answer
  7. Are you willing to relocate?
    • Yes
    • Yes
    • Yes
  8. Do you have a passport?
    • Yes
    • Yes
    • Yes
  9. Are you willing to accept any assignment based on needs of Spirit and willing to go through 4 weeks of unpaid training?
    • Yes
    • Yes
  10. Why did you leave your last job or why are you leaving your current job?
    • Still working, want a fast pace job an... Continue reading this answer
    • The reason I wanna quit my current job. I believe in the change. Follow my dream to be a flight attendant and be a part of the best airline in the world go is Spirit airlines. I want to gr... Continue reading this answer
    • I have worked in call centers for all my professional life doing customer service but have always wanted to be a Flight Attendant. My son is graduating and will be going into the Air Force, so now I h... Continue reading this answer
 There are 49 more questions for Spirit Airlines!

Sunwing

Interview Info
Interview Questions / Answers
  1. Tell me about tour current responsibilities.
    • Are you familiar with unions?
      • Do you know what a union is?
        • Are you punctual?
          • Are you a team player?
            • Do you follow all company policies and procedures?
              • Do you take directions well?
                • How do you handle stressful situations?

                  United Airlines

                  Interview Info
                  Interview Questions / Answers
                  1. Tell me about your best day at work.
                    • With enthusiasm I told them my s... Continue reading this answer
                    • My best work day was when all my students understood the ... Continue reading this answer
                    • My best day at work was actually a couple weeks ago, we had a fun house and live music and everyone in... Continue reading this answer
                    • My best day at work was one night when it was pretty consistent at the bar, it was just me and this other bartender I get along great with. She took me under her wing and was showing me the ins and outs of easily communicating with guests in order to make them feel more welcome. She gave me tips on how to feel less awkwar... Continue reading this answer
                    • One of my best days at work: so we do team nursing so you are either in the floor with patients in the Morning or afternoon. I had a coworker that was on the floor in the afternoon and I was in the morning. Whe that afternoon came, my coworker had a headache, I offered to work their PM schedule and I put all my work to the side and they w... Continue reading this answer
                  2. Tell me about your worst day at work.
                    • I spoke about why it was the worst day but also what I learned fro... Continue reading this answer
                    • The worst day I had at work was on the day I found out my mom was diagnosed with a serious autoimmune disease. I found myself struggling to separate the way I was feeling in my personal life with how less than kind guests and coworkers were interacting with me. I let it affect me more than I should which unfortunately ended up with me needing to go hom... Continue reading this answer
                  3. How do you explain something technical and give an example?
                    • The first thing I would do is to speak slowly I order for the person I’m speaking to grasp the idea. Another way is actually showing them by using body gestures such as th... Continue reading this answer
                  4. Tell me about a time when you had to work together with people you did not know.
                    • I was asked this question during the VI. My response was: I love working with new people, you can always learn from them. When I once had to work with a new crew I made sure I was friendly, open and observed the way everyone worked. I tried t... Continue reading this answer
                    • When two of our managers got fired, we had interim managers from other locations coming in and out to help while the position was being filled. It was difficult to build work relationships with so many people and following orders and directions from compl... Continue reading this answer
                  5. Tell me about a time when you were blamed for something that was not your fault.
                    • I was new to the hospital and my preceptor showed me how to set up some equi... Continue reading this answer
                    • Every bartender has their own way of making drinks, but working for a corporate company means following strict recipes. As a brand new bartender, I was learning more from the other bartenders than the recipe book, and since they worked their for so long, I assumed the way they taught me the recipes were correct; however, about a month into my job, one of my ... Continue reading this answer
                  6. What is your weakness?
                  7. Do you have any tattoos or piercings?
                  8. Tell us about a difficult customer service experience? and how you handled it.
                    • Right now I am working as a caregiver with older people, most of which have dementia. One time I was picking up this woman to go to the store and i came to her back door because that was the closest to get to her house from where my car wa... Continue reading this answer
                    • The STAR method should be used in one to two minutes MAXIMUM! You don’t want your interviewer to loose interest. A good example you could bring up could be one that you’ve seen here at Starbucks. How I’ve had a co-worker who was a transgender women. Often times, she would accidentally mis interpret a situation and assume a customer had mis-gendered her. One time I was on the register role taking the customers order as regular and a customer orders a drink as normal. Once their order comes up and it’s ready, my co-worker who was on bar role that night starts making the customers ... Continue reading this answer
                    • I was picking up a table to help out a server after I moved into bartending. I never served tables at this restaurant, so I felt a bit overwhelmed. I managed to make the drinks, bring out the food, and check on the table despite my lack of knowledge in the way servers run things at this location. I successfully cashed out one of the guests at the table, but the other guest was hovering around as if waiting for the opportunity to walk out on her bill. I noticed her writing furiously on a napkin, so I went over to ask her if everything was alright and if she was ready to pay when she exploded about all of the things that were wrong with my service and her food. I checked on the table several times while they ate, and there never seemed to be a problem, but when it came time to pay she refused due to her underwhelming experience. I told her I would send a manager over right away, and when he got there she proceeded to get v... Continue reading this answer
                  9. How do you plan to balance work and life?
                  10. Do you feel your recent jobs helped in preparing you for this position?
                    • Yes because my current job requ... Continue reading this answer
                    • I do. My current job/recent job has been all about working with others. I have gained a lot of patience... Continue reading this answer
                    • Yes, prior to this interview, I was a flight attendant for a regional airline and have dealt with the stresses and achievements you typically see in this industry. I also worked in the hospitality industry whil... Continue reading this answer
                    • I have only ever worked in customer service, and being a flight attendant is all about how you engage with the customers while keeping them safe and comfortab... Continue reading this answer
                   There are 59 more questions for United Airlines!

                  Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.

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