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276 FREE Flight Attendant Interview Study Guide Questions and Answers


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Endeavor Air

Interview Info
Interview Questions / Answers
  1. What do you do if a company does something you don't like?
  2. Name a time you showed great customer service experience?
    • I lived in Florida at the time, worked at franchise restaurants which was pollo tropical . The employees who was serving the customer wasn’t at her best which triggered the customer to be angry and I stepped in and say hey how are you my name is Kemlyne I’ll be able to serve you today what can I get for you ? althou... Continue reading this answer
    • Most recent in my current role time management is essential. Seconds of the session ending the client asked another questions which would have taken the session over its expected time. I asked to the client if u could research the information and... Continue reading this answer
  3. Do you have any flight attendant experience? If so any airlines associated with Delta Air Lines or Endeavor?
  4. How old are you?
    • 19
    • 20
    • 21
    • 52
    • 22
    • 22
    • 57
  5. Are you able to commute or live to your assigned base?
  6. Do you have any tattoos?
  7. Why do you want to leave your current job?
  8. What is the Flight Attendant main concern?
  9. Have you ever experienced a time where you had problems communicating with someone?
  10. What would your coworkers say about you?
 There are 34 more questions for Endeavor Air!

Envoy Air

Interview Info
Interview Questions / Answers
  1. How do you feel about flying commercial air?
    • What would you do if a coworker got upset with you?
    • What would you do if your boss asked you to do something that you were not qualified for?
    • How do you feel about your scheduled changing often?
      • Do you like flying?
        • What should be the most important part of a customer’s experience?
        • Tell me about a time or experience when you had to work in a fast paced environment.
          • Tell a fun fact about yourself.
            • How did you prepare for this interview?
              • What are some challenges will you face?
                 There are 40 more questions for Envoy Air!

                Fiji Airways

                Interview Info
                Interview Questions / Answers
                1. What does Cabin Crew mean to you?
                2. If given the opportunity to take a tourist to a hotel. What hotel would it be?
                3. Where are you originally from?
                4. What are your thoughts about being in new places and situations?
                5. Tell us about a time you had a conflict with a co-worker. How did you resolve it?
                6. What are your strengths?
                7. Describe your most favorite flight so far.
                  • If you have an emergency in the air, what would you do?
                  • What would you do if a passenger was panicking because they are afraid to fly?
                  • How would you deal with a passenger who refuses to follow crew instructions during takeoff or landing?
                   There are 11 more questions for Fiji Airways!

                  Frontier Airlines

                  Interview Info
                  Interview Questions / Answers
                  1. Name a time when there was a change at work. What did you do?
                    • Please use the Star m... Continue reading this answer
                    • There was a time when I was working for a hedge fund company. When I walked in to the office receptionist area, there were a few people by her desk, including the office manager. I learned that she was involved in a car accident and she was not going to be at work that day, they were trying to figure out who would do her job. After talking and gathering information from the other administrative assistance, I realize that I was ... Continue reading this answer
                    • A. There were numerous changes in my 41 years of fire service career. The most positive change I initiated. It was a change in the way we operated on the scene of an emergency “Blue Card Incident Management.” I was the first one in LHCFD get certified, I did it on my own time and at my own expense. I believed the Blue Card system would safe fighters’ lives! It was a radical diversion of the way the fire services fought fires, managed resources and used trigger poi... Continue reading this answer
                  2. What was the worst customer service experience you received and how did you respond to it?
                    • The worst customer service experience I had was when I ordered food from a service and the food was completely different than the order I placed. On top of that, the food was cold like it h... Continue reading this answer
                    • I would have to say most recently, the worst customer service I’ve experienced would probably be at a fast food restaurant. I went there and ordered in the drive through, the person who took my order completely butchered my order, and I politely let them know that it was wrong. She immediately had a horrible attitude and made me feel like it was a bur... Continue reading this answer
                    • Ironically, enough, my worst experience was with an airline carrier. I was traveling on vacation with my daughter and my grandson. My grandson had run out of water and I told my daughter to go ask the flight attendant for water. When she got to the flight attendant, all the way in the front of the aircraft, she asked her for water and the flight attendant told her she had to wait until she came by with the cart to offer beverages. My daughter told her, “I have a three-year-old who is hysterical because he wants water and his water finished“ the flight attendant proceeded to say, “well you have to wait“. my daughter proceeded to say, “Miss are you really gonna make me and my three year old wait for water” the other flight attendant that was near nearby, listening, told her, “just give her the water I’m not doing this today “. So my daughter got a bottle of water ... Continue reading this answer
                    • Angry people, but always talk to them and try to do my b... Continue reading this answer
                    • A. Business banking on-line support. I recently opened an on-line business checking account. When checking statements, I found several fraudulent transactions that amounted to several thousands of dollars. I called customer support and they said they would have to look into this, and they would call back in 24 to 48 hours. After 48 hours with no call, I called back. They said they will open an incident and it would take ... Continue reading this answer
                  3. When was a time when a coworker asked for help at work but you were busy doing a different task?
                    • I will tell the person that I would help them as soon as I can, I have to ta... Continue reading this answer
                    • When I was working at a Store as a warehouse associate. I was processing a customer return and one of my coworkers came and asked what was the SKU number on an item for a return s... Continue reading this answer
                    • An example of a time when a coworker asked for help, is when I was working as a caregiver for elderly residents that have dementia and Alzheimer’s. and in the facility I was working it we were very understaffed. And my coworker asked me to help her with a resident who was not cooperating with their medication , which happens a lot so and she needed help with th... Continue reading this answer
                    • I try to make my subject, and t... Continue reading this answer
                  4. What are your core values?
                    • My core values are loyalty... Continue reading this answer
                    • Empathy, responsability, an... Continue reading this answer
                    • A. Safety – impeccable safety record, Fire Dept Never injured or killed a firefighter on my watch. Never had an accident injury or death while Pilot in command of an airplane. Accountability – I hone up to my mistakes, I hold myself accountable. Integrity – as a career firefighter and pilot integrity is of utmost importance, I always protect my integrity. Kindness – I learned and li... Continue reading this answer
                  5. Tell me about a time you had a work commitment running late that prevented you from a personal commitment.
                    • I plan my personal life around work. I tend to plan casual activities... Continue reading this answer
                    • A. Throughout my fire service career, I have worked 48 hours on and 96 hours off. Because we sleep at the firehouse, we get calls anytime, day or night. My shift starts at 07:00 am and end 48 hours later at 07:00 am. It is com... Continue reading this answer
                  6. Describe a situation in which you were under a tight deadline.
                    • In my last job I was responsible for a project of a mobile game development. We knew that our competitors were working on a similar game, and my goal was to ensure that we release the game before they do. It was a tricky situation, because we had a small team of programmers, much smaller than they had, and we were behind them at the start of the development. But I applied agile project management, and motivated people ... Continue reading this answer
                    • A. My last assignment before I retired was to write a nomination for C.E.R.T leader of the year. I was given the assignment two weeks before the deadline. Our CERT leader was a volunteer, retired Battalion Chief Bob out of LA City Fire Department. Bob had a long career dating back 40 years. I respected Bob and all he and his team did ... Continue reading this answer
                  7. Tell me what you know about Frontier Airlines.
                  8. Tell me about a time you had a confrontation with a coworker.
                    • I once had to work with a colleague who was in the habit of mispronouncing my name. After correcting them the first time, they insisted I was overreacting and made no effort to change. As my frustration grew, I approached our manager, who offered to issue them a warning. I felt this l... Continue reading this answer
                    • I had a disagreement with a coworker once, different point of vie... Continue reading this answer
                  9. Why would you make a good flight attendant?
                  10. What Frontier destination would you like to go to?
                   There are 126 more questions for Frontier Airlines!

                  Hawaiian Airlines

                  Interview Info
                  Interview Questions / Answers
                  1. Tell us about an emergency situation you were involved in, how did you handle it?
                    • When emergencies and unforeseen deadlines arise, I quickly jum... Continue reading this answer
                    • The situation was when my 12 year old daughter fell out of the bed having a epileptic seizure for the 1st time. Me and my ex-husband was totally caught off guard because we didn't know she had epilepsy. However my nursing training immediately ki... Continue reading this answer
                    • There was a time where my mom had asked my brother to get this bug that was running around. My brother springs into action and all of a sudden I start to hear screaming coming from him and my mom. I rush into the kitchen where they were and I remember seeing my brother on the floor screaming and freaking out as well as my mom. I quickly try to not panic even though I was , I try to take control of the situation and I look into my brothers eyes and I tell him okay Ben you have to ... Continue reading this answer
                  2. Tell me about your stressful moment at work and how did you handle it?
                  3. What drives you?
                  4. A passenger is smoking an e-cigarette on the plane. What do you do?
                    • I would politely ask the passenger to stop. If the passenger is unwilling to put out the cigarette immediately I will try to reason in the ... Continue reading this answer
                  5. There is a couple with a crying baby, the passengers around them are annoyed. What do you do?
                    • Asked the mother if there’s anything you can do to help comfort her or her baby. If there’s open seats available elsewhere in the plane ... Continue reading this answer
                  6. Why should Hawaiian Airlines hire you?
                    • My core values align with the vision and mission of Hawaiian Airlines. My background ... Continue reading this answer
                    • You should hire me as your flight attendant because I am confident that I am able to do the job that you require and more. As somebody who’... Continue reading this answer
                  7. Why do you want to become a flight attendant?
                  8. A passenger brought their own food on the plane. Another customer is complaining about the bad odor. What do you do?
                    • Tell about a time when you made a mistake at work & how you resolved it?
                      • Actually I always double or triple times check what I need to do, before having customers. I don’t recall about any mistake with custome... Continue reading this answer
                    • You are preparing for take off & one of the other flight attendants is texting & responding to social media, what would you do?
                     There are 20 more questions for Hawaiian Airlines!

                    Above is a list of questions asked during flight attendant interviews. These questions can be used to help you prepare for an interview. The answers contained within these questions may NOT be correct, so do your own research! We make no guarantees as to the accuracy or completeness of any question or answer.

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