Free PSA Airlines Flight Attendant Interview Study Guide Questions and Answers
- Do you understand who will pay for your lodging if you were to commute?
Yes I understand - Explain what commuting means to you.
Commuting means I will need to get a flight to my assigned base so I can arrive to my assigned flight on time
Commuting means that I will be getting a flight to my assigned base to make sure I make it on time for my assigned flight that I will be working - What would you do if a passenger overheard a flight attendant talking about wanting to quit the job?
Three things: 1. The flight attendant might have been venting her personal feelings in a moment of frustration. She probably did not mean for it to be overheard. 2. If the passenger feels the need to approach the flight attendant, they may offer a friendly suggestion and offer them kindness by hoping they find what makes them happy and asking them if everything is ok. But honestly it would probably be better to just let it be and interfere. 3. If the passenger is genuinely concerned about it, they could report it to the airline's customer service. But they may want to keep in mind, that everyone can have a bad day, and this conversation that the flight attendant had could have been a situation when she just needed to have that moment to vent
I will approach the client and let them know that they are valued and that we are committed to providing them with excellent services. Then i will approach my colleague in private and at opportune time to understand the root cause of their dissatisfaction; offer any support and speak with them constructively. I would also ask to see if we need to escalate any of the reason for dissatisfaction and would offer to check in from time to time to ensure my colleague continues to feel supported.
Communicate with the flight attendant and find out if I could help in any way. - Tell about a time when you showed compassion and empathy to a customer.
A customer was transporting his mother's urn, he refused to put it under the seat in from of him and insisted on carrier it on his lap after being told that he was not allowed to have anything on his lap for take-off and landing. We had an empty seat in first class and I offered to keep the mother safe in the front compartment and he was allowed to move to the empty seat in first class. The customer accepted and allowed me to keep the urn safe for him. - How would you contribute to the airline?
I will contribute to PSA Airlines with my personality of helping others and the experience and knowledge I have gained in the customer service industry.
By utilizing my 7 years of experience in customer service for the benefit of the company while maintaining integrity, professionalism, and being responsible in order to achieve the company's goals and objectives! - Tell me about a time that you worked with a difficult employee and how did you make that experience better?
- Describe a time you had to work with a co-worker who was not pulling their weight.
A co-worker had been showing up to shifts late, not contributing, and excessively going missing at work. I decided that I should talk to her before she was terminated. After having a heart to heart conversation with her I came to find out she had a parent that was terminally sick. After that talk, we went and talked to upper management. We (the company) started supporting her in whatever she needed. Just a little bit of empathy goes a long way.
A team member was not contributing effectively. said person was always having me in the a position. I chose to have a conversation with them and found out they were having some problems at home and wasn't getting enough sleep. We were able to provide support and they were able to contribute more effectively as a result." - Describe a negative customer service experience you turned around.
I worked for Atlas Airlines and we do charter flights for the military and also vip for football teams and I had experience and picked up vip flights for the team for Pen-state and Minnesota ,and Pen state team had to fly back to Pen state from Atlanta, and sudden thing happen while taxiing ,and i was in charge of upper-deck and captain asked me if I can call our maintenance guy ,and so purser communicated with the captain and she called each station to tell us the problem and so we was being patience until after 4 hours and so i made sure every one was served with waters or juice and i communicated with purser about their snacks to serve due to one of vip pax was very frustrated and angry, and so to calm them down I made sure I gave her information every minute I have a chance to get info from the captain, and made sure I asked if they need any snacks or drinks. - Tell us what teamwork means to you.
Team work is a must specially coming from a big group of crew making sure communicate calmly and so much respect to make sure everyone is in the same page ,even when i was doing crj and erj i made sure to fully communicate with my captain and fo to be in the same page and making sure everything is perfect in the back even its just me communicating to ur captain and fo is a must but making sure you know when there not busy on their task .
Teamwork means being able to work with others in a group, to achieve a goal or complete a task in a efficient way.
Teamwork means being able to work with others in a group, to achieve a goal or complete a task in a efficient way. - Do you have any time off requirements that we should know in advance?
no
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