Free jetBlue Flight Attendant Interview Study Guide Questions and Answers

1. Explain the time when you failed to honor a commitment you made.
   In my last job, our CEO gave me a chance to interview and hire entry-level people for our team. I chose to hire someone who seemed to have a lot of potential but also had some “red flags” or things that worried me. It ended up being a big mistake. They had a poor attitude and dragged the team down until my CEO had to fire them. I learned to be more careful and not rush my decisions and to speak with others on my team who have more experience if I’m unsure of something. I also realized how important each hiring decision is, which made me a better manager in the last few years of my career. Since then, I’ve hired eight new people and never had a bad experience like this again. But it was a great lesson to learn early in my career.”
   
2. How has your previous experience prepared you for this position?
   Throughout my over 40 years in real estate I have to never judge a book by its cover, kindness and a smile go a long way and empathy is critical to understanding others.
   
3. How do you manage a situation where you have zero experience or knowledge?
   I try to reseach it if possible, or defer to others who do have experience and offer to assist.
   
4. How do you prioritize your task when you're in a busy situation?
   I think strategically, if the safety of others or myself is at risk that would be the priority. I would consider the impact of the situation on the people for whom I am responsible. I would take on the hardest task first.
   
5. Tell about a time when you turned an unhappy customer into a happy customer.
   I had a couple that fell in love with a house that had significant mold issues. I educated them about the risk of purchasing such a home and they decided to move ahead with the purchase. The morning of the closing the wife was extremely upset and remorseful about their decision. At that point their options were limited and would leave them with a huge financial loss. The husband was not able to help his wife calm down and the sellers, their agent and the closing people were all in the room. I asked if the parties in the room would leave for a brief time while I spoke with my clients. I took the wife's hand, asked her to take a deep breath and think about how she wanted to proceed. I also asked her what else, if anything, she needed to make her decision. Within 5 minutes or so, she calmed down and was able to have a logical discussion with her husband. They decided to move ahead and while they had much remediation to do, they ended up being happy with their decision.
   
6. Tell me about yourself.
   I am 42, I have 2 children both girls I have a 17 and a 20 year old. I am from Manchester, NH iv been here almost my whole life. I love entertainment, theatre, ballet and comedies. I like the outdoors beaches, mountains. I like to have fun!
   My name is Annalisa, I’m Italian. In Italy since I was kid I was helping my parents in their small family business. Since a kid I enjoy help people and give to them the best costumer service. I moved to NYC about 5 years ago. NYC give me the opportunity not only to improve my costumer service, but also to meet and enjoy people from all over the world, the opportunity to learn from other cultures, and to learn 2 more languages English and Spanish
   I was born and raised in Puerto Rico. Mother of 2. 1 grandson. Worked for AA for 27yrs, recently retired. I did everything from Customer Service and up the ladder to management. Love family time, ride my motorcycle, avid reader and love to discover new restaurants and fun places.
   
7. Did you ever have a conflict at work what did you do?
   I have not yet thankfully
   The most conflict I have, is when someone is unhappy with the food / meal. I apologize ask can we make you a knew meal, or get you something else? I also add, I will let my let manager know.
   
8. Name a time where you faced a conflict at work.
   I had a disgruntled customer, she was not impressed from her last experience. I apologized, said “I was sorry she didn’t have a good experience, I hope we can do better this time.
   
9. Why do you want to be a Flight Attendant?
   Multiple reasons. I have always worked in customer service, I am serviced oriented. I like meeting new people from all different walks of life. I’m at a place in life where I can travel, and not necessarily be home. I feel like I’m good with conflict and resolving problems a good problem solver. I think I’d be a good flight attendant
   
10. Name a time you used kindness for someone.
    I think everyday I use kindness with people around me. For example at work most of the days when we put up through the carseat gate check I always open it and help the customer and Always notice and smile and a real thanks a lot for that detail on them.
    
   Read 31 Interview Experiences for jetBlue from other Flight Attendants!