Free Alaska Airlines Flight Attendant Interview Study Guide Questions and Answers

1. Give an example of when you went above & beyond to accommodate a customer with a disability.
   I oversaw lessons with a child who was four and had downs syndrome. I could tell her current coach was not making great progress with her and was underprepared to cater to her needs, so I worked with her parents to find a time slot where we could do a weekly private lesson where I was her coach. Over the next three months, we made incredible progress together. She just needed someone to get on her level and specialized attention. I learned what she liked and found ways to incorporate it into accomplishing what she didn't like. It was a challenge for sure, but she was the most rewarding part of that job and one of my favorite students I ever taught to swim.
   I had a hearing impaired pt who needed assistance in setting up a interpreter to assist pt during her appt.
   
2. Give an example of how you bring creativity to your workplace while maintaining policies
   During holidays or special events when I'm waiting tables, I work to find creative ways to elevate customers' experiences while maintaining an efficient timeline during dinner service. I take time to connect with my guests and when I learn that they're out for an anniversary, birthday, or a special event, I think of creative ways to go above an beyond for them while working within the rules of the restaurant.
   I love bringing a creative energy to the workplace. I encourage coworkers to work together and brainstorm ways to improve certain areas of the workplace. I have suggested having a front of house meetings to discuss problems we were having.
   
3. Tell me about a time where rules or regulations changed, and what did you do about it.
   As I made the transition from being a educational aid to flight attendant I had to learn how to approach the adults to follow the rules instead of children.
   
4. What is some feedback you’re working on?
   I am working on being more forthright with people and approaching uncomfortable conversations head-on. That way, we can work through the situations in real-time, and continue to grow. Someone recently told me that growth happens in the spaces outside your comfort zone, and I totally agree.
   I am working on not being to instrict on time when I am on my days off
   
5. What values Alaska has that are personal to you?
   Being remarkable, kind-hearted, and owning safety are all values that I personally share. Growing up in the swim lessons community, I have always been extremely safety-oriented. I am also someone who will always give 110% and feel most at home when I'm leading with my heart. I feel most fulfilled out of my days when I feel like I gave it my all and greeted that day with warmth, empathy and curiosity.
   
6. Just as a person how people perceive you?
   Warm, bubbly, and outgoing. I love talking to new people and breaking the ice with a friendly conversation and a smile.
   
7. Are you willing to be flexible?
   
8. What about your experience makes you qualified?
   
9. What makes you unique?
   
10. What can you bring to the table?
    
   Read 39 Interview Experiences for Alaska Airlines from other Flight Attendants!