Free Alaska Airlines Flight Attendant Interview Study Guide Questions and Answers
- Give an example of when you went above & beyond to accommodate a customer with a disability.
I oversaw lessons with a child who was four and had downs syndrome. I could tell her current coach was not making great progress with her and was underprepared to cater to her needs, so I worked with her parents to find a time slot where we could do a weekly private lesson where I was her coach. Over the next three months, we made incredible progress together. She just needed someone to get on her level and specialized attention. I learned what she liked and found ways to incorporate it into accomplishing what she didn't like. It was a challenge for sure, but she was the most rewarding part of that job and one of my favorite students I ever taught to swim.
I had a hearing impaired pt who needed assistance in setting up a interpreter to assist pt during her appt. - Give an example of how you bring creativity to your workplace while maintaining policies
During holidays or special events when I'm waiting tables, I work to find creative ways to elevate customers' experiences while maintaining an efficient timeline during dinner service. I take time to connect with my guests and when I learn that they're out for an anniversary, birthday, or a special event, I think of creative ways to go above an beyond for them while working within the rules of the restaurant.
I love bringing a creative energy to the workplace. I encourage coworkers to work together and brainstorm ways to improve certain areas of the workplace. I have suggested having a front of house meetings to discuss problems we were having. - Tell me about a time where rules or regulations changed, and what did you do about it.
As I made the transition from being a educational aid to flight attendant I had to learn how to approach the adults to follow the rules instead of children. - What is some feedback you’re working on?
I am working on being more forthright with people and approaching uncomfortable conversations head-on. That way, we can work through the situations in real-time, and continue to grow. Someone recently told me that growth happens in the spaces outside your comfort zone, and I totally agree.
I am working on not being to instrict on time when I am on my days off - What values Alaska has that are personal to you?
Being remarkable, kind-hearted, and owning safety are all values that I personally share. Growing up in the swim lessons community, I have always been extremely safety-oriented. I am also someone who will always give 110% and feel most at home when I'm leading with my heart. I feel most fulfilled out of my days when I feel like I gave it my all and greeted that day with warmth, empathy and curiosity. - Just as a person how people perceive you?
Warm, bubbly, and outgoing. I love talking to new people and breaking the ice with a friendly conversation and a smile. - Are you willing to be flexible?
- What about your experience makes you qualified?
- What makes you unique?
- What can you bring to the table?